Product Responsibility

The Company places great importance on the quality of the products and services it provides to consumers. For DSN, customers are partners in future business development. Therefore, various policies and SOPs have been developed and implemented to maintain the quality of our products and services. One of the policies implemented to fulfill our responsibility to customers is to produce premium products of above-average quality.

DSN has implemented various service activities to ensure customer satisfaction by providing excellent service. The Company pays attention to various specific aspects of CPO and wood production to attract consumers, such as building an image that reflects product quality. Furthermore, the Company also has a responsibility to provide quality products.

DSNG’s palm oil products are certified under RSPO, ISPO, and ISCC standards. Its wood products comply with national standards and are certified under SVLK, as well as international standards such as FloorScore, CARB, JAS, and FSC. Renewable energy products have also obtained SVLK certification. All products are tested periodically to ensure consistent quality and compliance with specifications. Any non-conformity is followed up through investigation and corrective actions, accompanied by procedural updates and continuous employee training. Throughout 2025, there were no product recalls or sanctions related to product safety.

All DSNG products are manufactured in accordance with the specific characteristics of each business unit and are marketed to both domestic and international markets. As part of its commitment to quality and service excellence, DSNG provides an official customer grievance channel accessible through the Company’s website. During the reporting period, the Company did not receive any complaints related to product quality or service performance. In addition, DSNG regularly conducts customer satisfaction surveys as a basis for evaluation and continuous improvement of product quality and services. Based on the survey results, the majority of customers expressed a high level of satisfaction with the Company’s products and services.