Product Quality and Safety

DSNG’s three main business units, palm oil, wood products, and renewable energy, serve both domestic and international markets through various supply chains. Therefore, all products must comply with quality, safety, and health standards in accordance with customer requirements and the regulations of destination countries. The Company seeks to maintain comprehensive quality control across the entire production process, supported by internal testing and certifications that are subject to regular review by independent auditors. In the palm oil unit, food safety is a key priority, including strict control of Free Fatty Acid (FFA) levels, moisture content, and impurities. These parameters are monitored through daily internal testing and verified by independent surveyors prior to shipment. Based on testing results, the Company’s products have consistently met the established quality standards, providing assurance of quality to customers.

In addition to the above, our customers also regularly visits and conducts their own Product Quality, Health and Safety audits, assesments inspections at our sites. Since 85% of palm oil is used for food applications. Consequently, issues related to food safety and nutrition have always been a major concern, both for producers and consumers of palm oil. Our buyers demand from us very specific quality, health and safety specifications. Amongst othes, these relate to Free Fatty Acid, Degrees of Bleachability Index, contaminant and dirt, as well as other quality as required by refineries food safety standard. In addtion to RSPO and ISPO, our palm oil products also meet ISCC certifications. These certifications, amongst others, would regularly audit our operations and ensure that we practise numerous quality, health and safety precautions in our production methods. These include:

1. Segregation of oils and contaminants in our Palm Oil Mills and Kernel Factory
2. The management and use of chemicals & pesticides in our agricultural processes
3. The use of natural biological predators against insecticides or adverse chemicals
4. The use of organic fertilizer from our palm biomass to supplement our fertilization program

Our Wood products conform to several major international product quality, health and safety requirements as we directly export to many parts of the world. Amongst others, we have the following certifications:

1. CARB : The California Air Resources Board (CARB) regulates and monitors various aspects of air quality and environmental impact, including emissions from wood products.
2. JAS : Japanese Agricultural Standards certifications established by the Japanese government to ensure the quality and safety of agricultural and food products.
3. UKCA stands for UK Conformity Assessed. It is a product conformity assessment mark required for goods sold in the United Kingdom (UK) after Brexit, and serves as a replacement for the CE Marking previously used under EU regulations.
4. US EPA stands for United States Environmental Protection Agency, or in Bahasa Indonesia, United States Environmental Protection Agency. Main Tasks: Protect human health and the environment through regulation, enforcement, and education.

All products are regularly tested to ensure consistent quality and compliance with specifications. Any non-conformances are followed up through investigation and corrective action, along with updated procedures and ongoing employee training. Furthermore, DSNG regularly conducts customer satisfaction surveys as a basis for evaluating and continuously improving product and service quality. Based on these survey results, the majority of customers expressed a high level of satisfaction with the Company’s products and services.

As part of its commitment to quality and service, DSNG provides a customer complaints channel accessible through the company’s official website. During the reporting period, the Company received no complaints related to product or service quality. Furthermore, DSNG regularly conducts customer satisfaction surveys as a basis for evaluating and continuously improving product and service quality. Based on these survey results, the majority of customers expressed a high level of satisfaction with the Company’s products and services.

Below is our specific statement of Quality Policy for the Wood Panel Product. More details on our product quality health and safety are available in our Sustainability Report.