Since 2013, we have had communication and complaint handling procedures, both for employees and external parties. It is one of our efforts to better ensure that as a company, we respond to every complaint submitted to us.
For each area, we appointed a PIC to receive complaints and provide media to accommodate the complaints, to be forwarded to the relevant departments.
We value feedback from all of our stakeholders. Their feedback is what we use to improve and make the necessary changes to the way we do things. We have put in place a rigorous grievance handling procedure both for our employees and external parties. We are committed to respond as quickly as possible to all feedback we receive and engage in a positive dialogue with our stakeholders