{"id":8542,"date":"2023-03-06T13:43:08","date_gmt":"2023-03-06T06:43:08","guid":{"rendered":"https:\/\/dsn.co.id\/staging\/esg\/grievance-management\/grievance-procedure\/"},"modified":"2025-03-25T10:25:17","modified_gmt":"2025-03-25T03:25:17","slug":"grievance-procedure","status":"publish","type":"post_esg","link":"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/","title":{"rendered":"Prosedur Penanganan Keluhan"},"content":{"rendered":"\n<p>Prosedur Keluhan ini dibuat oleh DSN Group untuk menangani keluhan dari berbagai pihak, termasuk individu, perwakilan masyarakat, serta lembaga swadaya masyarakat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"966\" height=\"499\" src=\"https:\/\/dsn.co.id\/wp-content\/uploads\/2025\/03\/image-27.png\" alt=\"\" class=\"wp-image-15686\" srcset=\"https:\/\/dsn.co.id\/wp-content\/uploads\/2025\/03\/image-27.png 966w, https:\/\/dsn.co.id\/wp-content\/uploads\/2025\/03\/image-27-300x155.png 300w, https:\/\/dsn.co.id\/wp-content\/uploads\/2025\/03\/image-27-768x397.png 768w, https:\/\/dsn.co.id\/wp-content\/uploads\/2025\/03\/image-27-252x130.png 252w, https:\/\/dsn.co.id\/wp-content\/uploads\/2025\/03\/image-27-60x31.png 60w\" sizes=\"(max-width: 966px) 100vw, 966px\" \/><\/figure>\n\n\n\n<p>Untuk informasi lebih lanjut dapat melihat <a href=\"https:\/\/grievance.dsn.co.id\/wp-content\/uploads\/2023\/06\/DSNG-Grievance-Procedure.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Prosedur Mekanisme Keluhan.<\/a> <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Prosedur Keluhan ini dibuat oleh DSN Group untuk menangani keluhan dari berbagai pihak, termasuk individu, perwakilan masyarakat, serta lembaga swadaya masyarakat. Untuk informasi lebih lanjut dapat melihat Prosedur Mekanisme Keluhan.<\/p>\n","protected":false},"featured_media":0,"parent":8539,"menu_order":128,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Prosedur Penanganan Keluhan - PT Dharma Satya Nusantara Tbk (DSNG:IJ)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Prosedur Penanganan Keluhan - PT Dharma Satya Nusantara Tbk (DSNG:IJ)\" \/>\n<meta property=\"og:description\" content=\"Prosedur Keluhan ini dibuat oleh DSN Group untuk menangani keluhan dari berbagai pihak, termasuk individu, perwakilan masyarakat, serta lembaga swadaya masyarakat. Untuk informasi lebih lanjut dapat melihat Prosedur Mekanisme Keluhan.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/\" \/>\n<meta property=\"og:site_name\" content=\"PT Dharma Satya Nusantara Tbk (DSNG:IJ)\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-25T03:25:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dsn.co.id\/wp-content\/uploads\/2025\/03\/image-27.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimasi waktu membaca\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 menit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/\",\"url\":\"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/\",\"name\":\"Prosedur Penanganan Keluhan - PT Dharma Satya Nusantara Tbk (DSNG:IJ)\",\"isPartOf\":{\"@id\":\"https:\/\/dsn.co.id\/#website\"},\"datePublished\":\"2023-03-06T06:43:08+00:00\",\"dateModified\":\"2025-03-25T03:25:17+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/#breadcrumb\"},\"inLanguage\":\"id\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/dsn.co.id\/id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Penanganan Keluhan Kami\",\"item\":\"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Prosedur Penanganan Keluhan\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dsn.co.id\/#website\",\"url\":\"https:\/\/dsn.co.id\/\",\"name\":\"PT Dharma Satya Nusantara Tbk (DSNG:IJ)\",\"description\":\"Creating Growth in Sustainable Natural Resources-based Industry\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dsn.co.id\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"id\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Prosedur Penanganan Keluhan - PT Dharma Satya Nusantara Tbk (DSNG:IJ)","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/","og_locale":"id_ID","og_type":"article","og_title":"Prosedur Penanganan Keluhan - PT Dharma Satya Nusantara Tbk (DSNG:IJ)","og_description":"Prosedur Keluhan ini dibuat oleh DSN Group untuk menangani keluhan dari berbagai pihak, termasuk individu, perwakilan masyarakat, serta lembaga swadaya masyarakat. Untuk informasi lebih lanjut dapat melihat Prosedur Mekanisme Keluhan.","og_url":"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/","og_site_name":"PT Dharma Satya Nusantara Tbk (DSNG:IJ)","article_modified_time":"2025-03-25T03:25:17+00:00","og_image":[{"url":"https:\/\/dsn.co.id\/wp-content\/uploads\/2025\/03\/image-27.png"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimasi waktu membaca":"1 menit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/","url":"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/","name":"Prosedur Penanganan Keluhan - PT Dharma Satya Nusantara Tbk (DSNG:IJ)","isPartOf":{"@id":"https:\/\/dsn.co.id\/#website"},"datePublished":"2023-03-06T06:43:08+00:00","dateModified":"2025-03-25T03:25:17+00:00","breadcrumb":{"@id":"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/#breadcrumb"},"inLanguage":"id","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/grievance-procedure\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dsn.co.id\/id\/"},{"@type":"ListItem","position":2,"name":"Penanganan Keluhan Kami","item":"https:\/\/dsn.co.id\/id\/esg\/grievance-management\/"},{"@type":"ListItem","position":3,"name":"Prosedur Penanganan Keluhan"}]},{"@type":"WebSite","@id":"https:\/\/dsn.co.id\/#website","url":"https:\/\/dsn.co.id\/","name":"PT Dharma Satya Nusantara Tbk (DSNG:IJ)","description":"Creating Growth in Sustainable Natural Resources-based Industry","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dsn.co.id\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"id"}]}},"_links":{"self":[{"href":"https:\/\/dsn.co.id\/id\/wp-json\/wp\/v2\/post_esg\/8542"}],"collection":[{"href":"https:\/\/dsn.co.id\/id\/wp-json\/wp\/v2\/post_esg"}],"about":[{"href":"https:\/\/dsn.co.id\/id\/wp-json\/wp\/v2\/types\/post_esg"}],"version-history":[{"count":7,"href":"https:\/\/dsn.co.id\/id\/wp-json\/wp\/v2\/post_esg\/8542\/revisions"}],"predecessor-version":[{"id":15691,"href":"https:\/\/dsn.co.id\/id\/wp-json\/wp\/v2\/post_esg\/8542\/revisions\/15691"}],"up":[{"embeddable":true,"href":"https:\/\/dsn.co.id\/id\/wp-json\/wp\/v2\/post_esg\/8539"}],"wp:attachment":[{"href":"https:\/\/dsn.co.id\/id\/wp-json\/wp\/v2\/media?parent=8542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}